Welcome to our clinic
On behalf of all of us at the clinic, we would like to welcome you to your first dental experience with us. If you are reading this page, it means you have at the very least considered trusting us with your dental care. We sincerely appreciate having you as one of our potential new patients, and it is our mission to ensure that we meet your every satisfaction.
Common question: are you accepting new patients?
Yes! We are always accepting new patients and would be more than happy to assist you with your dental needs. Our patients know that their family and friends are always welcome, and we frequently have a high referral rate from existing patients at our practice.
What will the first appointment be like?
At your first appointment, you will meet with both Dr. Steve Mocrae and one of our experienced dental hygienists who will conduct an oral examination of your mouth. At the end of your appointment, there will be time for you to ask any questions you may have as well as an opportunity to go over any treatment you may require. Procedures you may experience at your first appointment are:
- Cavity screening and x-rays
- Assessment of periodontal condition (your gums)
- Assessment of existing dental restorations and aesthetics (existing fillings, crowns, etc.)
- Checking your bite alignment
What happens after the first appointment?
After the first appointment, we recommend that new patients schedule a cleaning appointment as well as an appointment for any required restorative treatment. We typically see patients every three to six months for additional cleanings and check ups.
If you wish to know more, you can always check out this page on how visits to our office work.
How does your clinic deal with dental insurance?
We accept most insurance payments directly, provided that the insurance company in question allows direct payment to the dental provider. This allows you to keep your own personal finances for your expenses, while we handle the paperwork. You can easily find out whether or not your insurance plan allows direct billing by calling the number on the back of your insurance card. If you need further assistance figuring out the details of your insurance plan, please come into the office and speak with Jeannie. She will be happy to help you figure out what your plan offers and whether or not they allow direct billing to the dentist.
Do all insurance companies pay 100% of dental fees?
This is a very common question that new patients have. While some plans do cover 100%, most insurance plans have limits, and it varies depending on your particular policy. The limits can be in the form of percentage coverage, a deductible, maximum allowance per calendar year, fee guide year, and limited coverage for particular services. Insurance questions can be quite complex, and we are happy to help discuss how your plan works.